John Paul is the guest relations expert. Thanks to our world renowned concierge brand, we guarantee excellent service both for simple requests and unusual requests alike. What is the John Paul ethos? Impeccable service at all times. The quest for excellence is part of the DNA of the world leader in concierge services.
John Paul's ancestors delighted generations of some of the most demanding guests on the planet. As luxury hotel concierges, they embodied their attentive relationship with each of their guests.
Now, on behalf of those brands and companies that are most attentive to their guest relationship, John Paul is cultivating the enduring values of the Concierge: memory, intuition, commitment, an exceptional network and unfailing discretion.
So John Paul is reinventing the very core of the profession. The brand has therefore created “the augmented Concierge”. In the greatest tradition of the Concierge, with the resources arising from the digital revolution.
- Memory, augmented by Customer Knowledge tools and methods
- Intuition, augmented by cognitive technologies
- Commitment, augmented by procedures and a global presence, 24/7
- An exceptional network, augmented by a professional community and global databases
- And always, always, discretion
John Paul DNA
- A passion for the job: the service culture as the center of our concern
- Thoroughness: delivering the best guest experience at each point of contact
- Innovation: constantly reinventing the service of tomorrow
Discover John Paul