Suite Novotel, an AccorHotels upper midscale brand, operates 29 hotels in 8 countries mainly in city centres.
Discover Suite Novotel hotels
Suite Novotel nurtures an off-beat, avant-garde spirit that invites guests to experience a new way of hotel living. Targeting a medium-stay clientele,
Suite Novotel offers 30m² Suites which are fully flexible so the guest can arrange the space to suit his or her needs (sleep, relaxation, work). For Suite Novotel's frequent traveller clientele, round-the-clock services promise more freedom and autonomy for a truly pleasurable stay.
Testimony of José Spencer
Receptionist at Suite Novotel Rueil Malmaison, France
To become a receptionist, I studied international commerce and marketing. After several training periods in sales and experience in an advertising company, I joined Accor as head waiter for a hotel in La Défense, I was then Barman and night auditor for three years.
Today my job of receptionist consists mainly of welcoming the customers and explaining the different Suite Novotel services. Multi-tasking is one of the essential elements in this brand because as well as being good at sales, we need to listen to the customers’ needs. I am also in charge of the refreshment corner. One of the brand’s values is hospitality; this requires friendly interaction with the guests.
Suite Novotel has taught me, through various training courses, to become autonomous by anticipating reservation requests and taking into consideration the needs of the customers, to provide the best quality service every day. I have improved my skills in this profession, which will make it easier for me to progress to a position with more responsibilities in the near future.
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Suite Novotel and its people
Through the quality and sincerity of our welcome, go beyond our professionalism to reach the very heart of our profession: hospitality. It means surpassing what’s important to reach what’s essential.
Help our employees to progress to be recognised by our customers as hospitality Experts. To achieve this goal, we focus on an accompaniment based on empathy between our employees and our customers.
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