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2629 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Lobby Hostess - Sofitel Dubai The Palm Resort & Spa - AccorHotels Jobs



Lobby Hostess

Job Reference 274382 Profession Reception | Multi-task receptionist (m/f)

Hotel or Entity Sofitel Dubai The Palm Resort & Spa Managed hotel

Northern UAE
United Arab Emirates 
Sofitel Dubai The Palm Resort & Spa Located on the prestigious Palm Jumeirah, Sofitel The Palm, Dubai is a Polynesian themed resort, comprising 361 contemporary rooms & suites and 182 serviced residences. The luxury beachside hotel offers a large variety of dining options with 8 restaurants and 7 lounges including French, Chinese and Seafood restaurants. The wide array of leisure facilities includes a So Fit health club, a 2,500 sqm So Spa, 2 tennis courts, a private beach, a night club and entertainment activities for families. A unique destination on Dubai's Palm Jumeirah, the resort strikes an elegant balance between luxurious facilities, a relaxed Polynesian island feel and Sofitel's sophisticated French art de recevoir.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 08-01-2018


Sarah Laurent


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential
English (Primary tongue)

Essential and optional requirements

  • Opéra

Key tasks

•To be an ambassador of the hotel, in and outside the work place.
•To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
•To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.
•To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
•To offer welcome drinks and towels to check-in guests at the reception.
•To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
•To assist the Club Millesime guests in the room check-in, fully respecting the immigration, financial and audit procedures.
•To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
•To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
•To use the proper telephone etiquette as per Sofitel standards.
• To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
•To ensure that the privacy of the guests and the confidentiality of the information is respected.
•To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
•To call the Guest Relations Manager or Front Office Manager for advice in serious cases or if an approval is required.
•To be fully aware of and to report all guest comments or complaints.
•To do a proper filing and handover between the shifts.
•To be aware of all VIPs visiting or staying in the hotel.
•To properly use all the equipment and PMS.
•To daily read the logbook and to sign it and update the activity reports.
•To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.