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3120 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Front Office Manager - Le Grand Hotel Amman - AccorHotels Jobs

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04/02/2018

Front Office Manager

Job Reference 276133 Profession Reception | Front office Manager (m/f)

Hotel or Entity Le Grand Hotel Amman

City
Amman
State
North Jordan
Country
Jordan 
We are far more than a worldwide leader. We are 250,000 hospitality experts who share the same passion. Welcoming people. We take care of millions of guests in our 4,200 addresses. Every day, we put all our energy into spreading the most powerful promise in the hospitality profession: Feel Welcome.

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-02-2018

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
Optional languages
Arabic (Working level)

Essential and optional requirements

- Proven track record in managing and motivating a large team
- Exposure in 5 star hotel environment, with a front office Management background
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal & written
- Have a proactive and forward thinking approach to driving a business, with great attention to detail and strong abilities in people management.
- Be hands on, have high standards and a 'can do' attitude whilst never compromising on the quality of experience to the guests.

Ideal Candidate would be:
- Smartly presented, friendly and approachable
- Passionate about delivering great customer service
- Driven to constantly improve your performance
- Always leading by example, able to coach and motivate your team

Key tasks

As Front Office Manager, you will look after the Reception, Guest services & Night team ensuring that all processes are followed and manage the reception desk & your team effectively and efficiently. You must love welcoming guests and enhancing the guest journey. 

Key Responsibilities include:
• Overseeing front office operation.
• Strong presence in the hotel, leading and motivating a team to deliver excellent customer service.
• Be actively involved in all areas of the front office and night team.
• Overseeing training and development plans to empower your team to drive the business at every opportunity especially during peak periods, to maximise revenues and ensure the best customer service is delivered consistently.
• Ensuring hotel standards are delivered at all times and drives the hotel towards the overall business goals.
• Strong leadership skills, including development, mentoring and training superior experience with the team are essential.