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3178 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Assitant Welcome Manager - Pullman Brussels Centre Midi - AccorHotels Jobs



Assitant Welcome Manager

Job Reference 278928 Profession Reception | Assistant Front office Manager (m/f)

Hotel or Entity Pullman Brussels Centre Midi Hotel as part of a franchise network

Pullman Brussels Centre Midi The upscale Pullman Brussels Centre Midi has a privileged location on site of the Brussels South railway station. This stylish and cosmopolitan 4 star hotel offers 237 rooms with superior facilities and a design Convention Center.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-03-2018


Claeys Cindy


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
1 to 2 years
Languages essential
French (Fluent)
English (Working level)
Optional languages
Dutch (Working level)

Essential and optional requirements

Team spirit
Extremely guest oriented and service minded
Well organised
Good at developing sales
Good level of general knowledge

Key tasks

Overview of duties

Able to establish a high quality and loyal relationship with our guests from the very first contact and throughout their stay. Consider our guests needs and anticipate where needed. Ensure the team adopts the expected service behavior. Support and assist with complaints which cannot be addressed by the team. Show presence in the hotel lobby in line with the Accor Welcome concept.

You are an example in every way and embody the spirit of the Pullman brand. You assist the Welcome Manager to form and lead the team in offering a personalized high quality service to our guests in line with the Pullman brand.
You are able to guarantee our guests a carefree stay and contribute through your knowledge to ensure long-term satisfaction.
You ensure compliance concerning procedure, hygiene and safety standards.

You will assist the Welcome Manager enabling the team to build close guest relations in
order to provide our guests with a friendly and smooth stay from the moment of check-in.

You will optimize and manage the organization of the day to day work in compliance
with the legal regulations.

You will contribute to the departmental objectives.

You will assist mobilizing the team concerning sales objectives in order to increase
the hotel’s revenue.

will partially replace the Welcome Manager during her absence.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.