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3213 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - RECEPCIONISTA - Novotel Barcelona Cornella - AccorHotels Jobs

Novotel

06/02/2018

RECEPCIONISTA

Job Reference 279366 Profession Reception | Receptionist (m/f)

Hotel or Entity Novotel Barcelona Cornella Hotel as part of a franchise network

City
Barcelona
State
Cataluña
Country
Spain 
Novotel Barcelona Cornella We are far more than a worldwide leader. We are 250,000 hospitality experts who share the same passion. Welcoming people. We take care of millions of guests in our 4,200 addresses. Every day, we put all our energy into spreading the most powerful promise in the hospitality profession: Feel Welcome.
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Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-04-2018

Contact

Anna Claret
h3667-fo1@accor.com
934747000

Skills

Level of Education
Others
Areas of study
Tourism
Professional experiences
1 to 2 years
Languages essential
Spanish (Fluent)
Optional languages
English (Intermediate)
French (Intermediate)

Essential and optional requirements

  • Excel
  • Word
  • TARS
  • FOLS

Key tasks

Relación con el cliente
• Acoger al cliente desde su llegada hasta la salida.
• Contribuir, a través de una relación cercana y personalizada, a su fidelización.
• Tomar en cuenta y anticipar las necesidades del cliente
• Gestionar las objeciones y/o peticiones eventuales del cliente; se preocupa por aportar una mejor respuesta en el menor tiempo posible.
• Representar a la marca y el hotel
• Contribuir a impulsar los conceptos de la marca día a día (Procedimientos, Tarjetas de Fidelización Le Club, calidad, programas de desarrollo...).
• Respetar los compromisos de las reservas (basic vision o résavision ... en función del país).
Comercial/Ventas
• Informar de las diferentes prestaciones del hotel para optimizar las ventas
• Aplicar y argumentar la política tarifaria del hotel con el fin de optimizar el Revpar
• Presentar el programa de fidelidad de la marca y/o Grupo y adaptar el argumento de venta en función de las necesidades del cliente.
• Contribuir a la sinergia de plaza realizando los transfers a los hoteles del Grupo en caso de que su hotel esté en overbooking
Excel
FOLS
Power Point
TARS
Word

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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