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2927 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Atendente de Hospedagem - ibis Styles Belo Horizonte Minascentro - AccorHotels Jobs

ibis Styles

19/06/2017

Atendente de Hospedagem

Job Reference 257692 Profession Reception | Receptionist (m/f)

Hotel or Entity ibis Styles Belo Horizonte Minascentro Managed hotel

City
Belo Horizonte
State
MINAS GERAIS
Country
Brazil 
ibis Styles Belo Horizonte Minascentro O hotel ibis Styles BH Minascentro é o primeiro hotel da marca Styles no Brasil. Com 86 apartamentos, tem como tema o escritor Carlos Drummond de Andrade.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 03-07-2017

Contact

BH Minascentro ibis Styles
h8952-gm@accor.com.br
313343-5500

Skills

Level of Education
Secondary professional education
Areas of study
Other
Professional experiences
1 to 2 years
Languages essential
Portuguese (Primary tongue)
Optional languages
English (Notions)
Spanish (Notions)

Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • Micros
  • TARS
  • Opéra

Key tasks

Overview of duties
"• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being"
Main responsibilities
Customer relations
"• Welcomes guests as soon as they arrive with great care and attention, applying the All Season Hospitality (Savoir-Recevoir) policy
• Helps encourage customer loyalty by building friendly personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the brand and hotel image through his/her irreproachable attitude "
Professional techniques / Production
"• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis Styles' special features and promotes the brand and hotel's offer according to the type of clientele: the all-inclusive offer, the family offer, the social area, breakfasts etc
• Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Depending on the type of hotel, may handle reservations "
Commercial / Sales
"• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy
• Advises guests on potential future trips to ibis Styles or AccorHotels
• Encourages guests to post comments on the interactive Visitors' Book
• Commits to fulfilling the brand's quality promise"
Management and administration
"• Respects procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.