fifth year running Asia Pacific has decided to reward its talented employees
for their passion and commitment to customer service and their ability to help
others to progress. Here’s a round- up of these rare gems who have stood out in
Izaac Siwy is
someone who likes to excel in whatever he does. He has occupied the post of Director
of Hotel Sales Performance since 2010. His motivation and hard work have paid
off as shown by his division’s excellent financial results! These are not his
only qualities. Izaac is also innovative. He is one of those talented employees
ready to bring about change, a key element in a Group focused on
Talented employees with a natural passion
What do the
following 7 talented employees have in common? Their passion for customer
service of course! More than a state of mind, it is a value embedded in the DNA
Imagine for a moment Chef Naron of Sofitel Phnom Penh Phokeethra, bringing
the final touch to his dish. Then imagine the same chef going out to meet his
customers and offering them a dish specially made to reflect the desires and
preferences of each person!
Kumar and Vidia Novita Sari Pohan are both crucial to customer satisfaction. They have enabled their
respective hotels – the Bengaluru Techpark complex in India and Novotel Bali
Ngurah Rai Airport – to rise to the top of the Midscale TripAdvisor ranking
table for the region for the Novotel!
Gioia Poli, in charge of Customer Service at ibis Perth and Maxime
Beyer of Novotel Ambassador in Seoul are both attentive to the smallest
request made by their guests. They never fail to give a positive response in
all circumstances! For regular customers at her hotel Maxime has set up a
dedicated platform to take their preferences into account. A mark of attention
which always results in a positive experience!
passion without a resolutely positive mindset! Mohanthas Nadarajah of
ibis Singapore on Bencoolen and Kathlene Marin, Director of Guest Experience
Greater China, are perfect examples of this. Their natural good humor has made
them admired and respected by their teams who see both of them as models.
Talented and inspirational employees
employees show the strength of their commitment in their everyday actions, their
passion resonates even more in a professional environment where initiative and
risk-taking have their place. These annual awards are also a celebration of the
leaders who know how to bring out the energy of their teams and who are capable
of helping their talented employees to progress.
Kylie Duncan, Sales and Marketing Director at the Pullman Sydney Hyde
Park and Emma Larantukan, Quality & Training Manager at the Royal
Beach Seminyak in Bali, both share the desire to make future leaders of their
Now ask the teams at Novotel in Manilla what they think of their sous-chef, Edwin
Infante. As a leader, coach and
mentor, there’s no doubt that Edwin is inspirational.
to these 3 managers who win this title with flying colors!
Committed and talented employees
is worth nothing if we don’t evolve in a work environment which is meaningful
and respects both the planet and people. It is no accident that one employee
out of 10 is today involved in a charitable project with us.
What do Tran
Thi Canh, Housekeeper at Mgallery in Hanoi and Lui Chi Ting Terence,
Talent & Culture Manager of Novotel Citygate in Hong Kong have in common? They
have both enabled their respective hotels to obtain Planet 21 certification as
part of our worldwide sustainable development program! This is proof that that their strength of will,
motivation and commitment to a more responsible hotel industry have paid off. Manabu
Watanabe can also be proud of what he has achieved at the Mercure Sapporo in
Japan. In the job since the hotel’s opening, he has played a crucial role in
the hotel’s energy savings and CSR transformation!
Kristen Pirie of Novotel Rotorua Lakeside and SV Sathyam, Director
of Talent & Culture at Novotel Hyderabad Airport, are also examples for all
the Group. Under their leadership, they have created an impressive number of CSR
initiatives. And the list goes on!
Finally, congratulations to Gemma Bennett, in charge of customer
relations at Novotel Sydney Manly Pacific for her devotion to the town of Manly,
particularly close to her heart.
For discriminating gourmets & food lovers
It would be impossible to close these awards without a final touch to wake up
your taste buds. Sofitel Kunming, Pullman Saigon Centre, Novotel Rotorua
Lakeside, Novotel Melbourne Glen Waverley and Pullman Jakarta are all unbeatable
in their respective regions. They largely deserve the Food & Beverage prize
which has been awarded to them!
Audacity and creativity are key elements in
building tomorrow’s AccorHotels group and these exceptional performances are
proof that surpassing oneself, commitment and passion always bring success. Bravo,