with AccorHotels for four and a half years now, but you were appointed to your first
position as a hotel general manager (GM) last July. Is this what you've been
working towards for so long?
I began studying
for a career in the hotel trade at the age of 19. I then worked for a ski
complex in the United States before returning to Belo Horizonte in Brazil to
complete my training, by acquiring new skills in the administrative field. Once
I'd gained my qualifications, I joined AccorHotels as an apprentice in an ibis Budget,
eventually becoming assistant manager for several hotels successively!
used to complex and even stressful situations?
Yes, each hotel
has its own particularities and difficulties. I always had to be prepared for
challenges, so I kept updating myself, looking for knowledge. It's been rather
a mad time but I'm really glad that all of my hopes and ambitions have come
together. I believe that when you love what you do, you have energy to get out
of bed every day.
something like that, does it require a career plan calculated down to the last
I never had a
specific plan in mind to become a GM but I always thought that it was something
that could happen. If I succeeded, it's all down to my commitment to my work.
motivates you to keep going despite all the pitfalls and uncertainty?
I'm really pumped
when I see that my day-to-day efforts are encouraging my team and that the
hotel’s results are beginning to improve. Seeing my staff fulfilled and my
guests happy is also something I find very motivating. When I became a GM I was
overjoyed but not surprised: I always felt that I was in a position to take on
career isn't all plain sailing, especially when you need to reconcile this commitment
to your work with more personal commitments…
inevitably obstacles. Sometimes, I realize that I've been focusing on my career
rather than my private life, but ultimately I've always succeeded in managing
both. At least I think I have, otherwise my husband would have left me before
we get married, 3 months ago!
Do you have a
method for maintaining the right balance between your work and private life?
My time is very
precious to me, so I have to be very organized. Each day, I jot down everything
I have to do. Additionally, I have every confidence in my team and I show them
that I'm there alongside them on a daily basis, keeping an eye on arrivals and
departures or listening to everyone's comments or concerns. Finally, I stay
firmly focused on my objectives, so there's no lost time. When I get back home,
I throw myself wholeheartedly into my private life and make the most of my free