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3002 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Reservations Manager in Training - Novotel New York Times Square - AccorHotels Jobs



Reservations Manager in Training

Job Reference 276346 Profession Reservation | Reservations Manager (m/f)

Hotel or Entity Novotel New York Times Square Managed hotel

New York
United States of America 
Novotel New York Times Square Enthrall in the electricity and excitement of Manhattan in 4-star comfort at Novotel New York Times Square. Sleek, contemporary designs enhance your soundproof room and offer a tranquil vantage point for breathtaking city views. Supernova Restaurant, Bar, and Terrace's unmatched ambiance and style, create unforgettable dining experiences.
Discover the hotel


Job Level Training
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 12
Status Full Time
Anticipated Start Date 15-01-2018
For this position, AccorHotels is not able to help a candidate to obtain work authorization.


Emily Haber


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
French (Working level)

Essential and optional requirements

- Strong listening and communication skills in order to motivate and lead
- Organizational skills
- Team player
- Flexible
- Customer-oriented
- Detail-oriented

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

This role works with the Reservations Manager and Assistant Reservations Manager to ensure excellent overall operation of the Reservations Department. Handles customer/client issues and cover the Assistant Reservations Manager’s responsibilities in her absence. The position will organize and coordinate the Reservation Team's work. It will establish and reinforce a high level of cooperation between the Revenue and Reservations Teams as well as with among other departments.

- Receive process and confirm guest reservations made by/ for clients over phone, personally, internet, fax or e-mail
- Ensure clients’ profiles are merged and up-to-date
- Responsible for wholesale reservations: distribution to Reservations Agents, confirmation to client while ensuring correct information is entered
- Handle French-speaking requests
- Track late cancellations report and payments
- In charge of Travel Agency commissions’ reconciliation
- Ensure an excellent quality of service is provided to the customers within the procedure time-frame. This applies particularly to any communication made for reservations made on 3rd parties
- Ensure accurate integration of reservations through a daily review of upcoming arrivals. This process will guarantee all procedures are followed and information is correctly transferred
- Support the implementation of the revenue and rate strategy defined by the Director of Revenue Management
- Support the implementation of the revenue and rate strategy defined by the Director of Revenue Management
- Respect and apply the hotel and brand's pricing and distribution strategy

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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