By continuing your navigation without changing your cookie settings, you accept the use of cookies to analyse and measure audience, attendance, navigation and redirection from external websites. To learn more about the policy, please Click here.X

0

3792 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

Search by :

Job Offer - Receptionist - ibis Saigon Airport - AccorHotels Jobs

ibis

11/01/2019

Receptionist

Job Reference 467271 Profession Reception | Receptionist (m/f)

Hotel or Entity ibis Saigon Airport Managed hotel

City
Ho Chi Minh
State
South
Region/Country
Vietnam 
ibis Saigon Airport ibis Saigon Airport is a 6 minutes' walking from Tan Son Nhat International Airport and 6 km from the city center. It is the unique international economic hotel located in the dynamic district of Tan Binh. The 282-room hotel features complimentary WIFI and Internet access, restaurant, Sky bar, pool, gym, sauna, steam and 4 meeting rooms. All rooms feature LCD TV, safe and complimentary WIFI.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-10-2018

Contact

Nhu Nguyen
h9468-hr3@accor.com
+84 28 3848 5556

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Vietnamese
English

Essential and optional requirements

• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• To carry out all the day­to­day Front Office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in the hotel.
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.

  • Opéra

Key tasks

Overview of duties
"• Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets by carrying out sales initiatives"
Main responsibilities
"The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)"
Customer relations
"• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel "
Professional techniques / Production
"• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
Commercial / Sales
"• Promotes the range of services offered by the hotel to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other AccorHotels."
Management and administration
"• Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Prepares certain accountancy and statistical information for the Deputy or General Manager"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of the people and property within the hotel