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2853 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Receptionist - Mercure Haydock Hotel - AccorHotels Jobs

Mercure

10/11/2017

Receptionist

Job Reference 271548 Profession Reception | Receptionist (m/f)

Hotel or Entity Mercure Haydock Hotel Managed hotel

City
Merseyside
State
North West (England)
Country
United Kingdom 
Mercure Haydock Hotel The Georgian style hotel is surrounded by beautiful grounds and has 135 bedrooms, including Superior rooms and Suites. We have 13 meeting rooms and a newly refurbished restaurant, bistro and bar. We're also a popular venue for weddings and professional business meetings and conferences. The hotel is 30 minutes from Manchester and 35 minutes from Liverpool. We have free parking for hotel guest.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 13-11-2017

Contact

Megan McGarvey
ha0h4-fo@accor.com
01942272000

Skills

Level of Education
Others
Areas of study
Administration , Secretarial
Professional experiences
1 to 2 years
Languages essential
English (Primary tongue)

Essential and optional requirements

  • Word
  • TARS
  • Opéra

Key tasks

Overview of duties
"• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets "
Main responsibilities
Customer relations
"• Welcomes guests as soon as they arrive with due care and attention
• Helps encourage customer loyalty by developing friendly, personalised relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the hotel image
• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 programme in France, A/Club, etc)
• Respects the reservation commitments in full (basic vision or reservision ... depending on the country)"
Professional techniques / Production
"• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Applies the procedures of internal audit
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensures that all guest documentation is up-to-date and available
• Makes the update of the information contained in the lectern and e-lectern
• Depending on the type of hotel, may handle reservations"
Commercial / Sales
"• Promotes the hotel's range of services in order to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy."
Management and administration
"• Respects the procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.