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3213 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Night Manager - Sofitel Legend Metropole Hanoi - AccorHotels Jobs



Night Manager

Job Reference 264249 Profession Reception | Night Audit (m/f)

Hotel or Entity Sofitel Legend Metropole Hanoi Managed hotel

Ha Noi
Sofitel Legend Metropole Hanoi The Sofitel Legend Metropole Hanoi
is the market leader within the luxury hotel sector in Vietnam and a favorite
amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition.
The hotel features 364 rooms and suites (offering both the traditional and
Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants
complemented by two of Hanoi’s favorite bars plus an award winning Spa.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 06-09-2017


Tran Thi Van Huong HR


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)

Essential and optional requirements

French is a plus

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

Ensure the proper work of the operations and handle any and all situations happening during the night around the hotel.
Oversee up to 400 Ambassadors including Food & Beverage, Housekeeping, Front Office, and Security.
Be fully responsible for Duty Manager tasks at night time and handover properly to DM AM at 7:00
Maintain an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may requires further attentions or follow up. All incidents need to be written in guest profile in Opera.
Fully understand and master Fire Manual procedure, Employee Handbook, all Frequent Flyer Programs and Loyalty Programs.
Be responsible for a detailed hand over by going through the activities of the night, the problems, the follow up, and the pending matters
Be responsible for ensuring that all Financial and Audit Procedures are respected. NM control daily: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, credit limit report
Following the pending PM/PX and their payment.
Check during daily operations that the Sofitel Standards are fully completed by Front Office Ambassadors
Be responsible for the night patrols
To ensure the overall co-ordination as per emergency procedure established.
Be fully in charge of the overnight duties on behalf of the Senior Hotel Management

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.