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3183 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Korean Guest Relations Officer - Sofitel Legend Metropole Hanoi - AccorHotels Jobs



Korean Guest Relations Officer

Job Reference 264252 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Sofitel Legend Metropole Hanoi Managed hotel

Ha Noi
Sofitel Legend Metropole Hanoi The Sofitel Legend Metropole Hanoi
is the market leader within the luxury hotel sector in Vietnam and a favorite
amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition.
The hotel features 364 rooms and suites (offering both the traditional and
Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants
complemented by two of Hanoi’s favorite bars plus an award winning Spa.
Discover the hotel


Job Level Job/Expatriate work status More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 06-09-2017


Tran Thi Van Huong HR


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
Korean (Working level)

Essential and optional requirements

Languages essential
Fluency in both written and spoken Korean and English

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

Handling the flow of operations in the lobby.
• Acting as a hotel representative to welcome and farewell all customers, especially Korean guests.
• Acting as a direct coordinator for all Korean customers staying at the hotel.
• Assisting the group coordinator with the Korean groups checking in & out.
• Assisting all Korean guests checking in & out at the front desk
• Being available to do the translation between Korean customers, front office ambassadors & managers.
• Being polyvalent in working in all the areas of the front office, where and when Korean speaker is required.
• Being available for translation in written (Korean -English) when required.
• Writing the welcome cards in Korean.
• Preparing the welcome amenities for the Korean guest.
• Having an excellent knowledge about the Hotel product & facilities.
• Reporting directly to the Guest Relations Manager/ Front Office Manager.
Liaise with Management to create trainings for team to serve our Korean guest better

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.