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4893 vacancies


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Job Offer - Japanese Guest Relations Officer - Pullman Kuala Lumpur City Centre Hotel and Residences - AccorHotels Jobs

Pullman

07/05/2018

Japanese Guest Relations Officer

Job Reference 279608 Profession Reception | Receptionist (m/f)

Hotel or Entity Pullman Kuala Lumpur City Centre Hotel and Residences Hotel as part of a franchise network

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
Pullman Kuala Lumpur City Centre Hotel and Residences In the heart of Kuala Lumpur City Centre stands an upscale sojourn - the new Pullman Kuala Lumpur City Centre Hotel & Residences. Ideally situated, it is just a stone's throw away to the finest retails outlets, dining and entertainment hot-spots and also its business hub. Easy access to public transport and the capital's must-see sights are all at your doorstep.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-03-2018

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English

Essential and optional requirements

· Applicants must possess at least Certificate/Diploma in Hotel Management or equivalent.
· Able to communicate in Japanese and English
· Service-minded and guest-oriented.
· Applicants should be Malaysian citizen.

  • Access
  • Excel
  • Word
  • Micros
  • Opéra

Key tasks

· Handles all guest requests efficiently, friendly and with a smile at all times.
· Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy.
· Attends to Hotel guests for registration, inquiries, key handling, messages and all related matters.
· Answers the telephone promptly and clearly in a courteous and friendly manner.
· Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.