Hotel Team Member
Job reference 267341 • Job category Reception | Multi-task receptionist (m/f)
You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel.
Always with a big smile, you are passionate to offer a warm welcome to our guests and make them feel at home. Your key focus will be welcoming our guests, however you're confident using a computer, mobile or telephone, cash handling, taking payments and making reservations. You think on your feet and are a good listener to offer empathy and solutions to guest requests. You might have to pour a pint, or prepare a quick meal for a hungry guest, and you take pride in delivering excellent service and presentation. You must be flexible to work different shifts including day and evening shifts, weekends and bank holidays.
In return we offer a competitive wage (£7.50 per hour) with annual performance related bonus, staff meals, cool uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.
*Only applicants who can work freely and unrestricted in the UK will be considered
- Essential and optional requirements