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3120 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Guest Relation Manager - Novotel Shanghai Atlantis - AccorHotels Jobs



Guest Relation Manager

Job Reference 279532 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Novotel Shanghai Atlantis Managed hotel

East China
Novotel Shanghai Atlantis Novotel Shanghai Atlantis is a 4 star hotel in Pudong Lvjiazui, the financial centre of Shanghai. Featuring 303 rooms and conference facilities for 300 people, the hotel offers four restaurants and two bars, an indoor pool, health club and spa with great views. Close to the Shanghai Exhibition Centre, Shanghai New International Expo Centre, and 10 minutes’ drive to Shanghai Science and Technology Musiem, it is conveniently positioned for shopping, dining and attractions. Ideal for a break in this cosmopolitan city, it is a popular choice for both business and leisure travelers.
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Job Level Job/Expatriate work status More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 12
Status Full Time
Anticipated Start Date 08-02-2018


Angel Bao


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
3 to 5 years
Languages essential
English (Fluent)

Essential and optional requirements

easy-going, not regular shift,wiiling to work far from motherland

  • Word
  • Opéra

Key tasks

You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly. You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-up and updating customer files.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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