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3218 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Guest Experience Manager - Novotel Hyderabad Convention Centre - AccorHotels Jobs

Novotel

09/02/2018

Guest Experience Manager

Job Reference 279661 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Novotel Hyderabad Convention Centre Managed hotel

City
HYDERABAD
State
Middle India
Country
India 
Novotel Hyderabad Convention Centre Hotel description: Novotel Hyderabad Convention Centre is located in Hyderabad’s IT and Business district and is connected to South Asia’s finest convention centre – Hyderabad International Convention, offering state of the art exhibition, meeting and convention Services.
Novotel Hyderabad Convention Centre features 287 rooms,40Mbps Wi-Fi enable rooms, 24 hour room service, International restaurant, contemporary bar, and gym with massage facilities and well equipped business centre.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 09-02-2018

Contact

Associate Director Talent & Culture
h6182-hr1@accor.com
9642326243

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
6 to 10 years
Languages essential
English (Fluent)
Hindi (Working level)

Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

Leads and supports all Guest Experience initiatives at the property.
Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.
Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.
Works with and supports Department Heads to prepare for LQA or BARE Brand Assurance audits as applicable to the hotel.
Conducts regular property self-assessments on the Operational Brand Standards and other quality programs including cross-departmental audits through iAuditor and other tools.
Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.
Works closely with Department Heads to assess service standards and delivery on a regular basis.
Ensures that the relevant teams and stakeholders respond to all Guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).
Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.
Responsible for implementation and application of Local Measure along with E-commerce or Marketing team

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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