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2641 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Front Office Team Member - Novotel London Waterloo - AccorHotels Jobs



Front Office Team Member

Job Reference 275837 Profession Reception | Reception team member (m/f)

Hotel or Entity Novotel London Waterloo

Central London / West End
London (England)
United Kingdom 
Novotel London Waterloo A 4 star New Generation Novotel with the latest designs of the brand. The hotel has 187 bedrooms including 12 executive rooms and 2 suites, An Elements Restaurant and Bar and 6 meeting rooms
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 31-01-2018


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential
English (Fluent)

Essential and optional requirements

• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• Strong sense of ethics,
• Autonomous and sense of responsibility,

Key tasks

• Takes care of guests from their arrival through to their departure,
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Helps meet the department's quantitative and qualitative targets
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
• Implements brand and Group projects and identity features (all the keys to the city, service certification, Le Club, ABA etc)
• Welcomes guests as soon as they arrive with due care and attention,
• Helps encourage customer loyalty by developing friendly, personalised relationships,
• Anticipates guests' needs and takes them into consideration,
• Handles any guest complaints and/or remarks; provides a response as soon as possible,
• Conveys the hotel image

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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