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2912 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Front Office Manager - Pullman Putrajaya Lakeside - AccorHotels Jobs



Front Office Manager

Job Reference 262153 Profession Reception | Front office Manager (m/f)

Hotel or Entity Pullman Putrajaya Lakeside Managed hotel

West Malaysia
Pullman Putrajaya Lakeside The first Malaysian Icon hotel displaying a unique architecture by the magnificent Putrajaya Lake with 281 rooms and serviced residences, 21 function rooms for up to 700 guests, 2 restaurants, 2 bars, a deli, swimming pool, spa, fitness centre and team-building facilities. Located adjacent to Putrajaya International Convention Centre, 25 minutes drive from city centre and Kuala Lumpur International Airport. The hotel offers a variety of leisure facilities and water sports. Putrajaya is a well-lit city. One of the attractions, the Seri Wawasan Bridge has a breathtaking night view. Alternatively, drive to Putra Mosque square and go down the escalator to the food court overlooking Putrajaya Lake.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-09-2017


Ida Yuhana Jaafar


Level of Education
Vocational education
Areas of study
Hospitality Management
Professional experiences
6 to 10 years
Languages essential
English (Primary tongue)
Optional languages
Malay (Working level)

Key tasks

•To directs, leads and coordinates overall activities of the Front Office.
• To maximize room and related revenues with the existing salable rooms using the yield management technique.
• Responsible for the entire operation, staffing and equipment of the Front Office.
• Delegates to and supervise all managerial staff within the Department and assist them in preparing work schedules.
• Conforms to and enforce policies and procedures & rules and regulations as laid down by ACCORHOTELS and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the Hotel Manager & Rooms Division Manager
• Ensure the weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
• Controls and verify occupancy forecasts and keep Guest Experience Manager fully aware of the availability situation in the Hotel, especially when approaching full house.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.