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3791 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Food & Beverage Team Leader - Novotel Birmingham Centre - AccorHotels Jobs



Food & Beverage Team Leader

Job Reference 471324 Profession Restaurant | Head waiter (m/f)

Hotel or Entity Novotel Birmingham Centre Managed hotel

West Midlands (county)
West Midlands (England)
United Kingdom 
Novotel Birmingham Centre This 4 star BIrmingham hotel is located in the city centre. Novotel BImringham Centre hotel is on Broad street and walking distance from shopping and entertainment. Each of the 148 modern guest rooms comes with wireless internet and satellite TV. Contemporary cuisine is available at Elements Restaurant and the Bar serves a full range of drinks. The hotel has a fitness centre along along with steam and sauna room.
Hotel provides 7 Meeting rooms and cater to different events which are organised by our dedicated team.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 10-11-2018


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

  • Excel
  • Power Point
  • Word

Key tasks

Overview of duties
 Behaves and acts in an exemplary fashion, embodying the brand mind set
 Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
 Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
 Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
 Ensures that all products served to guests conform to standard and are of good quality
 Develops revenue and profit margins
 Helps the hotel meet its targets
 Provides information for guests within his/her field of competence or directs them to the right person
 Remains polite and courteous at all times whatever customers may request
 Handling any complaints concerning the restaurant immediately and sensibly, and keeps the manager informed.

Main Responsibilities

Customer relations
 Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
 Enquires whether guests are satisfied throughout the meal,
 Takes into account and anticipates guests' needs,
 Conveys the hotel image,

Professional techniques / Production
 Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
 Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
 Supervises and checks the bar, restaurant, meeting rooms set-up, menu, presentation,
 Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
 Coordinates with the departments close to the F&B department (front office, reservation etc)
 Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
 Ensures equipment remains in good condition and signals any needs for technical intervention
 Ensures compliance with legislation governing the sale of beverages

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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