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3161 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Club Metropole Manager - Sofitel Legend Metropole Hanoi - AccorHotels Jobs



Club Metropole Manager

Job Reference 264247 Profession Hotel and site Managers | Rooms Division Manager (m/f)

Hotel or Entity Sofitel Legend Metropole Hanoi Managed hotel

Ha Noi
Sofitel Legend Metropole Hanoi The Sofitel Legend Metropole Hanoi
is the market leader within the luxury hotel sector in Vietnam and a favorite
amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition.
The hotel features 364 rooms and suites (offering both the traditional and
Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants
complemented by two of Hanoi’s favorite bars plus an award winning Spa.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 06-09-2017


Tran Thi Van Huong HR


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)

Essential and optional requirements

Professional experiences
5 years similar experience in a 5 star Upscale or Luxury setting

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

To organize, direct and coordinate the daily activities of Club Metropole – our Executive Floor. (both Reception/ Butler and Club Lounge)
· To ensure all section heads (Butler/ Club reception/ Club Lounge) observe the hotel policies and procedures, as
well as supervising their respective personnel in the Club Metropole Department.
Liaise directly with F&B Ambassadors to ensure high quality of service
Create and animate events throughout the year for the guest.
· Conduct the AM/PM briefing with the Club Metropole team, linked with night shift Butler
· Preparation of Club Metropole monthly reports, commenting on key performance indicators . Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes and service at the Club Lounge follow set procedures of Club Milliesime Brand Standards and are customer focused.
· To be fully aware of daily Glitches regarding Club Metropole and take action if needed
· Review GSS score monthly and execute action plan if needed
· Good knowledge and experience in F&B, Front Office & OPERA system
. To be ready and responsible when assigned to perform any other duties or job functions as required by Executive
Management or EAM.
· Previous experience in the same position is a plus

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.