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3214 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Bell Attendant/Bell Desk Team Leader - Pullman Auckland - AccorHotels Jobs

Pullman

08/02/2018

Bell Attendant/Bell Desk Team Leader

Job Reference 279526 Profession Reception | Bellboy – Porter (m/f)

Hotel or Entity Pullman Auckland Managed hotel

City
Auckland
State
North Island
Country
New Zealand 
Pullman Auckland Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of AccorHotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redefines the lifestyle of the modern explorer.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Part Time
Anticipated Start Date 28-02-2018

Skills

Level of Education
Secondary professional education
Areas of study
Hospitality Management
Languages essential
English (Fluent)

Essential and optional requirements

SPECIFIC REQUIREMENTS
Passion for customer service
Must hold a full NZ drivers license
Previous experience in a 5 star hotel and Opera knowledge desirable
Be a skilled negotiator to resolve a range of guest and employee concerns
Immaculate personal presentation
High level of communication – both verbal & written

  • Word
  • TARS
  • Opéra

Key tasks

Think you are ready for your next step with Pullman Auckland? Are you a natural leader with passion for exceptional customer service?If so, then read on as we may have the perfect opportunity for you!

We are currently looking for a guest centric Bell Attendant who is able to take on team leader responsibilities when required. You will thrive in a busy environment and will enjoy leading the team to enhance guest satisfaction.

KEY RESPONSIBILITIES
Welcome all guests and visitors with charismatic warmth, creating an atmosphere woven around real conviviality
Provide our guests with valuable insider information about tourist attractions, and restaurants.
Display a keen eye for detail
Up selling our hotel Product
Shift Supervision across the Bell desk area
Facilitating with guest arrivals, departures and during their stay.
Lead the team to enhance guest satisfaction.
Liaise with all departments to ensure all necessary follow-up is conducted.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.