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3213 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Waiter / Waitress - Mercure Hanoi La Gare - AccorHotels Jobs

Mercure

09/02/2018

Waiter / Waitress

Job Reference 279645 Profession Restaurant | Waiter – Waitress

Hotel or Entity Mercure Hanoi La Gare Managed hotel

City
Ha Noi
State
North
Country
Vietnam 
Mercure Hanoi La Gare Please contact us for more information.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 26-02-2018

Contact

Pham Linh
H7049-HR@accor.com
02439447766

Skills

Level of Education
Vocational education
Areas of study
Food and beverage
Professional experiences
1 to 2 years
Languages essential
Vietnamese (Fluent)
English (Fluent)

Key tasks

Overview of duties
"• Welcomes guests and provides a high standard of restaurant service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
• Helps increase the restaurant's revenue through his/her sales efforts"
Main responsibilities
Customer relations
"• Provides a friendly and personalised welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the F&B offer
• Promotes the Mercure ""Grands Vins""
• Conveys the image of the hotel"
Professional techniques / Production
"• Completes the following tasks:
- prepares the point of sale and preparation areas
- cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Helps keep the equipment used in good condition"
Commercial / Sales
"• Promotes the Mercure ""Grands Vins""
• Carries out additional sales where possible
• Helps increase guest loyalty through quality of service"
Management and administration
"• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.