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3213 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - GUEST RELATIONS OFFICER - Novotel Phu Quoc Resort - AccorHotels Jobs

Novotel

31/01/2018

GUEST RELATIONS OFFICER

Job Reference 278960 Profession Reception | Multi-task receptionist (m/f)

Hotel or Entity Novotel Phu Quoc Resort Managed hotel

City
Phu Quoc
State
South
Country
Vietnam 
Novotel Phu Quoc Resort Located on the Pearl Island of Phu Quoc, this new resort boasts 462 rooms and luxury villas, including 3 restaurants, 4 bars, 4 swimming pools, 2 fitness centres, 2 day spas, tennis courts, and MICE facilities.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 31-01-2018

Contact

HR Department
H9770-HR3@ACCOR.COM
0297 6260 999

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Vietnamese (Fluent)
English (Working level)

Essential and optional requirements

  • Opéra

Key tasks

You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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