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4883 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Japanese Guest Relations Officer - Sofitel Legend Metropole Hanoi - AccorHotels Jobs



Japanese Guest Relations Officer

Job Reference 264251 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Sofitel Legend Metropole Hanoi Managed hotel

Ha Noi
Sofitel Legend Metropole Hanoi Sofitel Legend Metropole Hanoi, is the market leader in Vietnam
This Heritage hotel is considered as one of the best hotel in the Indochina region with a worldwide recognition
Discover the hotel


Job Level Job/Expatriate work status More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 06-09-2017


Tran Thi Van Huong HR


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

Handling the flow of operations in the lobby.
• Acting as a hotel representative to welcome and farewell all customers, especially Japanese guests.
• Acting as a direct coordinator for all Japanese customers staying at the hotel
• Assisting the group coordinator with the Japanese groups checking in & out.
• Assisting all Japanese guests checking in & out at the front desk
• Being available to do the translation between Japanese customers, front office ambassadors & managers.
• Being polyvalent in working in all the areas of the front office, where and when Japanese speaker is required.
• Being available for translation in written (Japanese-English) when required.
• Writing the welcome cards in Japanese.
• Preparing the welcome amenities for the Japanese guest.
• Having an excellent knowledge about the Hotel product & facilities.
• Reporting directly to the Guest Relations Manager/ Front Office Manager.
Liaise with Management to create trainings for team to serve our japanese guest better

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

The Sofitel Legend Metropole Hanoi
is the market leader within the luxury hotel sector in Vietnam and a favorite
amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition.
The hotel features 364 rooms and suites (offering both the traditional and
Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants
complemented by two of Hanoi’s favorite bars plus an award winning Spa.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.