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4476 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Front Office Assistant - Pullman Kuala Lumpur Bangsar - AccorHotels Jobs

Pullman

07/12/2018

Front Office Assistant

Job Reference 473022 Profession Reception | Receptionist (m/f)

Hotel or Entity Pullman Kuala Lumpur Bangsar Managed hotel

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
Pullman Kuala Lumpur Bangsar Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-12-2018

Contact

Elaine Lai
H7962-HR1@ACCOR.COM
+60322981888

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English
Optional languages
Malay

Essential and optional requirements

Requirements:

- Diploma / Degree in Hospitality Management or other relevant fields

- A minimum of 3 years working experience in the similar capacity in a 5* international hotel

- Possess excellent communication and customer relation skills.

- Good organizers, ability to prioritize workload & work within tight deadlines

- Able to meet the deadline & ensuring accuracy of works

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

- Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the hotel guests.

- Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.

- Responding promptly to all guests requests, inquiries and complaints.

- Handles face to face guest requests and inquiries articulating accurate advise on products, services and happening within the hotel as well as Accor Group.

- Provide friendly and professional customer services to all guests at all times.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.