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4476 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Anfitrião de Hospedagem (M/F) - Hotel Ibis Rj Barra da Tijuca - AccorHotels Jobs

ibis

06/12/2018

Anfitrião de Hospedagem (M/F)

Job Reference 473091 Profession Reception | Receptionist (m/f)

Hotel or Entity Hotel Ibis Rj Barra da Tijuca Managed hotel

City
Rio de Janeiro
State
RIO DE JANEIRO
Region/Country
Brazil 
Hotel Ibis Rj Barra da Tijuca Em toda a parte do mundo, por um preço bastante competitivo, os hotéis Ibis oferecem aos seus clientes um quarto confortável e perfeitamente equipado, bem como todos os serviços de um hotel económico moderno: equipas disponíveis 24 horas por dia, snacks e bebidas servidos a qualquer hora, um pequeno-almoço das 4 h ao meio-dia,…A qualidade do serviço está inscrita na oferta Ibis com uma atenção particular dada ao conforto dos quartos, à higiene e à totalidade dos serviços da nossa actividade.O Contrato Satisfação 15 minutos e a certificação ISO 9001 são o testemunho deste compromisso.Para além da segurança de poder desfrutar de uma refeição 24 horas por dia, os clientes do Ibis beneficiam igualmente de uma alimentação equilibrada e variada, graças a umavintena de conceitos de restaurantes e
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-12-2018

Contact

Iazzetti Milene
h8182-gm@accor.com.br
21 3721 7500

Skills

Level of Education
Bachelor / Licence
Areas of study
Tourism
Professional experiences
1 to 2 years
Languages essential
Portuguese
English
Spanish (Notions)
Optional languages
French (Notions)

Essential and optional requirements

  • Excel
  • Word
  • TARS
  • Opéra

Key tasks

Overview of duties
"• Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets by carrying out sales initiatives"
Main responsibilities
"The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)"
Customer relations
"• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel "
Professional techniques / Production
"• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
Commercial / Sales
"• Promotes the range of services offered by the hotel to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other AccorHotels."
Management and administration
"• Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Prepares certain accountancy and statistical information for the Deputy or General Manager"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of the people and property within the hotel

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme, enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills