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4668 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - WELCOMER MANAGER (GUEST SERVICE MANAGER) - Pullman Shanghai South - AccorHotels Jobs




Job Reference 277762 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Pullman Shanghai South Managed hotel

East China
Mainland China 
Pullman Shanghai South An upscale hotel, the Pullman Shanghai South is a 23-storey high rise modern building located in the Star Plaza which comprises of a commercial building with a 4-storey shopping mall, the future heart in this new CBD of South Shanghai. The hotel’s location enjoys the convenience of South Xujiahui Business Circle, Caohejing High-Tech Park, the nearby Shanghai South Railway Station, Shanghai Stadium, and is just 20-minute drive from Shanghai Hongqiao International Airport.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 15-01-2018
Gross annual salary : 11000 EUR


He Freda


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

I. EDUCATION: College education, major in Hospitality or Tourism management or other related majors.
II. Experiences: Front Office experiences or 3 years and above Front Desk experiences.
III. SKILLS: College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.
IV. QUALITY: Enthusiasm in work, carefulness
V. ABILITY: Good communication and coordination ability, and good team spirit.

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly. You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-up and updating customer files.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.