To maintain allhotel records and forms as prescribed by Sofitel hotel management and policies
To always be up todate with financial results (budget versus actual) in sales and cost areas andensure that sales and profit are maximized
To ensure that heschedules himself to be available and on duty during peak periods
To feel comfortablewith using all F&B Hotel software as well as general administrationprograms
To ensure thateach outlet is managed by a Manager/ Management Team who are totallyaccountable for their profitability
To set, in closeconjunction with each Outlet Manager, Annual operating budgets, be part of theF&B business plan
To monitor allcosts and recommend/institute measures to control them
To set and controlwith the Director of F&B any incentive scheme for the Outlet Manager orother Food and Beverage section heads of the department
To monitor allcosts and recommend/ institute measures to control them
Balance the needof financial control with the need to remain with Sofitel standards and values
Organizes crosstrainings when levels of business allows or when needed
Ensure employees willnot get the discrimination, harassment and abuse from workplace
Timely andconfidentiality dispose of problems whichof harassment and discrimination, etc
Ensure whereverpossible that ambassadors are provided with a work place free ofdiscrimination, harassment and victimisatio
Treat complaintsof harassment and discrimination promptly and confidentially.
Treat customersand colleagues from all cultural groups with respect and sensitivity.
Identify and dealwith issues which may cause cross cultural conflict or misunderstanding.
To ensure that thevarious outlets and banquets adhere to all Sofitel and hotel policies,procedures and standards
Leads andmaintains a positive working environment
Ensure that guestand Ambassador information and transactions are kept confidential during andafter employment with the company
Takes everyopportunity to be a “sales person” and promote special events, promotions andfacilities
Quickly adapts amanagement style and uses interpersonal skills to suit his/her audience and thesituation
Stays focused tokey priorities and manages time well
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.