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2823 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Front Office Manager - Novotel Bangkok Platinum Pratunam - AccorHotels Jobs

Novotel

12/10/2017

Front Office Manager

Job Reference 267326 Profession Reception | Front office Manager (m/f)

Hotel or Entity Novotel Bangkok Platinum Pratunam Managed hotel

City
BANGKOK
State
Bangkok
Country
Thaïland 
Novotel Bangkok Platinum Pratunam Located in the heart of Bangkok’s shopping district, Novotel Bangkok Platinum offers unrivaled contemporary accommodation. Situated above the renowned Platinum Fashion Mall.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 07-11-2017
Gross annual salary : 55000 THB

Contact

PETCHNOI Narinrat
h7272-hr@accor.com
66 (0) 2 209 1700

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
Thai (Primary tongue)
English (Working level)
Optional languages
Mandarin (Working level)

Essential and optional requirements

Please note that this is not an exhaustive list of everything that needs to be done. Novotel Bangkok Platinum employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Planning and Organising:
• Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counselling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
Administration

  • Excel
  • Power Point
  • Word
  • Fidélio
  • Micros
  • Opéra

Key tasks

To serve the needs of the business, our guests and our colleagues by managing the effectiveness of the day-to-day Front Office operation, maximising sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

At Novotel Bangkok Platinum, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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